Privacy Policy

The security and privacy of our clients and their personal information is of prime importance to us. This page has been created to inform you of the information collected by us and the use of the same. 

You can browse www.ashtag.in without informing us who you are or without revealing any personally identifiable information. Personally identifiable information is any piece of information which can be used to uniquely identify, contact, or locate a single person. This includes, but is not limited to a person's full name (if not common), home, billing or other physical address, e-mail address, telephone number or other contact details, credit card numbers and expiration dates.

However, if you wish to make a purchase from the website or create an account on website the following information must be provided by you so that we are able to complete your order or open an account;
Your name
Your e-mail address
Your billing/shipping address
Your telephone number

We are the sole owner of the information collected on our website. We may retain personally identifiable information for accounting purposes and general record keeping. Clients can opt to deactivate their account and have their details removed from our database by sending an email to sales@ashtag.in.

Your Credit Card information is only entered at the payment processing stage when you decide to make a purchase  process by PayPal. We do not hold any credit card details from on-line clients. Paypal will use your personally identifiable information to detect and prevent fraud and process your card payment in a secure and confidential manner.

We will not sell, trade or rent your personally identifiable information to third parties under any circumstances unless we are required to do so by law or to enable us to complete your order.  For example when we ship your order we must share your name and address with a shipping company. We only provide the minimum personally identifiable information to a third party that is necessary to complete a requested service.

We monitor the traffic throughout the website and we only use this information to compile overall statistics for our own purposes. The information we track includes IP Address, DNS Name, Browser Type, Page Views, Operating System and Time-stamps. This information is used by us to improve the usability, performance and effectiveness of our website and is not disclosed to any third parties unless we are required to do so by law.

If your personally identifiable information changes or you would like to revise this information on our database, please e-mail your request of change/update of details to sales@ashtag.in

This website may provide links to other third party sites which are not under our control. We are not responsible for the practices, content or availability of any such websites. A link does not imply endorsement of, sponsorship of, or any affiliation with the linked site. We provide the link as a convenience only. If you decide to access linked third party websites, you do so at your own risk and we will not be held responsible or liable for any loss or damage caused by the use of or reliance on any third party websites.

We may be required to share personally identifiable information, and any other information available to us in order to investigate or prevent, or take action with regard to illegal activity or suspected fraud.

Product Availability:

Due to the volume of orders and the fact that each of our creations are unique, an item can go out of stock before we are able to post notification on our website. In the rare event that this occurs, we will notify you by telephone call or e-mail as quickly as possible in order to arrange for a substitute item of the equivalent price. You shall be entitled to reject the substitute item in which case we will arrange to refund the purchase price to you as soon as possible.

Some of our products are limited in the number of sizes. We also have an option of getting those items custom made subject to the time period required for that particular product. We will keep you informed if this is the case and update you on a delivery date. You may be required to pay an additional amount to fulfill any order that is placed in this way

Payment Methods:

For your convenience we accept the following methods of payment:

PayPal

All major card through PayPal

Banks Transfer

Cash on delivery

Processing of Orders Policy:

When you decide to purchase a product from the website, the following process is employed by us to process and fulfill all orders. On our server, we will collect your information to include your name, address, e-mail address, contact telephone numbers and the size where appropriate. You will then be directed to PayPal secure server to input your card details. When payment has been authorized we will e-mail a confirmation that your order is being processed. All orders must be paid for in advance and through PayPal as soon as you place your order. However, we also deliver products on cash on delivery at selected shipping areas.

During the processing of your order, we will again contact you by e-mail or telephone to confirm the delivery address and any other special requirements you may have. Once your order has been processed, we will send you a final e-mail confirming your order has been accepted. A binding contract is formed when you have received an e-mail from us confirming that your order has been accepted.

Goods will be dispatched in estimated delivery period  as soon as the order is confirmed and payment has been cleared. This process may be made slightly longer if we need to custom make the product you have ordered especially in heavy ethnic wear. We aim to dispatch all orders within 15 to 20 working days as soon as your payment has been cleared. A signature may be required to acknowledge your receipt of the order. Please make arrangements for someone you trust to be available at the delivery address so that they can acknowledge receipt of your order. We will only ship to the address of the registered card holder or verified on PayPal.

Goods that may need to be ordered specially from our suppliers to fulfill your order may take longer. We will advise you of the expected delivery time of such items. If this is not suitable to you, you may request a refund or exchange as set out in the terms of our Returns Policy.

Returns Policy:

If you change your mind, or are unhappy with the item you have purchased you may return it to us for an exchange or refund. Please note that the product to be exchanged or returned must be dispatched along with an intimation of exchange or return within 2 days (48 hours) of receipt of your order. Please ensure that any goods returned for exchange are in the same condition in which they were received by you (unworn and unmarked), along with all the packaging, tag and paper work that was provided with the goods.